Preservation of Operating Conditions

In case of operating system failure, quick troubleshooting is a key customer satisfaction factor. Our information collection and processing method is essential for ensuring efficiency and to leveraging feedback.

Client feedback logistics and analysis

Implementation, using fast, immediately operational deployment, involves the following stages: failure context identification, indicator selection, sampling process parameterization, and failure cause analysis.

Corrective action plans

Following the identification of the cause of failure, SERMA TECHNOLOGIES implements a set of short and medium-term action plans in order to restrict the failure impact and permanently correct the cause of the problem. Whether the failure is due to technology, process, or operating conditions, our ETM® solution defines corrective action plans, conducts the operational implementation and monitors the efficiency of the result.

Capitalization and communication of the field return experience

Analyze and capitalize on all actions related to the industrial process, failures, and process improvement, in order to perfect and implement a permanent improvement process.